Skip to main content
You must be a Team Admin or Billing Admin to cancel the plan.

​
Cancel your Teams plan

  1. Navigate to Kombai for Teams dashboard.
  2. Go to Manage Plan page.
  3. Scroll down to the Billing & Invoices section.
  4. Click Cancel Plan.
  5. Review the cancellation details in the confirmation modal.
  6. Click Confirm Cancellation.

​
Grace period

After cancellation, your plan enters a grace period that lasts until the end of the current billing cycle. During this period, all team features remain fully available. Team members continue to have access, and credits can still be consumed from the shared pool. You can invite new members to the team or buy additional seats. You can also reactivate the plan by clicking on Do not cancel plan in the Billing & Invoices section.

​
What happens after the billing cycle ends

Once the billing cycle expires, the following changes take effect:
  1. All remaining team credits expire.
  2. All Team Admins, Billing Admins, and Team Members will be moved to a free plan and the team will be dissolved.
  3. Team Admins and Billing Admins can still access their past billing invoices under Billing & Invoices section in Your Plan page.