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If Kombai is unable to connect to the network, you will see an error message just above the chat input box. If this message persists, please follow the steps below to troubleshoot the issue.

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Step 1: Check your internet connection

Confirm that your computer is connected to the internet.
  1. Open a web browser and try navigating to a website, like google.com.
  2. Alternatively, run an internet speed test.
If your internet isn’t working, reconnect to a network. Once your connection is restored, return to Kombai — it should reconnect automatically. If it doesn’t, continue to the next step.

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Step 2: Reload Kombai

If your internet is working elsewhere, the issue may be with Kombai’s local state. Quit and reopen Kombai desktop app to refresh it. This will restart Kombai and may resolve the connection issue.

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Using the IDE extension?

If you are using the Kombai IDE extension, open the command palette with Cmd + Shift + P (Ctrl + Shift + P on Windows/Linux), type Reload Window, and press Enter. This will restart your IDE and may resolve the connection issue.

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Still having trouble? Contact support

If the issue persists after trying everything above, reach out to our support team at support@kombai.com.