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If the Kombai extension is unable to connect to the network, you will see an error message just above the input box. If this message persists, please follow the steps below to troubleshoot the issue.

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Step 1: Check your internet connection

The first step is to confirm that your computer is connected to the internet.
  1. Open a web browser and try navigating to a new website, like google.com.
  2. Alternatively, run an internet speed test.
If your internet is not working, please reconnect to a network. Once your connection is restored, return to the Kombai extension. It should connect automatically. If it doesn’t, proceed to the next step.

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Step 2: Check your IDE’s internet access

Sometimes, your internet connection works fine in the browser, but your IDE might have trouble accessing it.
  1. Try using another extension in your IDE that requires an internet connection. For example, if you have another AI coding assistant, try sending it a message.
  2. If other extensions also fail to connect, the issue is likely with the IDE’s network access. Restart your IDE and try using Kombai again.

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Step 3: Reload the Kombai extension

If your internet is working in your browser and for other IDE extensions, the issue may be with the Kombai extension’s state. You can force a reload to refresh its local state.
  1. Use the keyboard shortcut Cmd + Shift + P (or Ctrl + Shift + P on Windows/Linux) to open the command palette.
  2. Type Reload Window and press Enter.
This will restart the extension and may resolve the connection issue.

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Still having trouble? Contact support

If the issue persists after trying all the steps above, please don’t hesitate to reach out to our support team at support@kombai.com.